Agnès Jean-Baptiste · Operations
ENFR
A · JB Est. Operations — 10 Yrs
Fractional COO

The business
runs. Not on
you.

I build the calm systems a business runs on — the same operational discipline I spent ten years applying to a private international portfolio, now turned on yours.

Book the operations call Verbier · Paris
Warsaw · Cascais
01The credential

This isn't a framework I read about in a course. It's one I ran.

10
Years

Running operations for a private, high-value international portfolio. Not theoretical. Not borrowed from a course.

12
Assets

Teams, vendors, budgets, capital projects, cross-border logistics — a portfolio held together and made to run without me in the room.

04
Countries

Coordinated across time zones, currencies, and standards. The operational backbone of a real business, run at scale.

Most operators advising founders are selling a map they've never walked. I'm not most operators.

02The shift

You didn't start this to spend your days as the human glue holding it together. But that's the job now.

Every answer runs through you. Every fire waits for you. The business grows, and somehow that makes it worse — more to hold, more that breaks the week you step away. You're not short on ambition or ability. You're short on a business that can run a step ahead of you instead of a step behind.

Now
  • You are the system. It all lives in your head.
  • Growth adds chaos faster than it adds margin.
  • Time off means the business holds its breath.
  • You work flat-out in the business, never on it.
After
  • The business runs on systems, not on your memory.
  • Growth compounds instead of multiplying the mess.
  • You step away and nothing quietly falls over.
  • Your hours go to the work only you can do.

The goal isn't to work harder inside the machine. It's to build the machine — so you can finally stand outside it and grow the thing.

03Who this is for

You built something real. It's quietly outgrowing you.

A fit

You're the founder of a passion-built or premium service business — and every decision still routes through you.

Not a fit

You already have a management team, or you're just getting started solo. Different problem, different solution.

A fit

Something broke, or nearly broke — and you haven't worked on the business, only in it, for months.

Not a fit

You've worked with a COO before and know precisely what you need next. I'm probably not that next thing.

04How it starts

A two-week diagnostic. Not a pitch.

i.

The call

Thirty minutes. You talk, I listen — and by the end I can name the bottleneck you already sense but haven't said out loud.

ii.

The map

I trace how a lead becomes revenue, how delivery actually happens, and where exactly you are the single point of failure.

iii.

The plan

A plain-language, prioritised action plan — what's costing you, why, and what to fix first. Yours to keep, whether we continue or not.

Discretion is the credential. I don't need to show you a client list — I need to show you I've already found the problem you haven't said out loud yet.
— Agnès
05The founding offer

Two spots. Then the rate is gone.

The Operating Audit
$500 standard $3,000
  • A full operations map of your business
  • Root-cause analysis on your top three bottlenecks
  • A prioritised, plain-language action plan
  • One walkthrough call to talk it through
Two founding spots, in exchange for honest feedback and a testimonial if the work earns it.
If we continue
from $1,800 / month

A founding retainer for the founders I take on first — fixed scope, a defined rhythm, real operational partnership. Reserved for audit clients. Full terms on the call.

Bring the messy version.
It's more interesting
than the tidy one.

Book the operations call